Complaint Policy

1. Complaints Management:

   1. The Editor-in-Chief receives all comments and complaints through our contact channels.
   2. The complaint is reviewed with the managing editor to handle complaints, investigate claims, and resolve them promptly.
   3. The Editor-in-Chief sends an explanation and information to the person who submitted the complaint.

   This policy enables us to respond to issues raised by complainants in a timely and cost-effective manner, and to strengthen researchers' confidence in our publishing process.

   The purpose of this policy is to:

   1. Ensure that complaints are handled fairly and effectively.
   2. Enable the journal's management to respond to issues raised by complainants in a timely, effective, and prompt manner.
   3. Strengthen authors' trust in the journal's system.
   4. Provide quality improvements to the journal's system (where possible), its service, staff, and complaint handling.

   For any complaints, please contact us via the following email:

   [email protected]